Blog | PK Sigma Consulting

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Recap of Terragon Group’s Webinar: Delivering Compelling Customer Experience in the Next Normal

#customerexperience #digital #nextnormal #operationalexcellence Last month Terragon Group hosted a webinar on the topic of: Delivering...

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Prioritizing Change

#prioritization #changemanagement #operationalexcellence A client recently mentioned that although there were known operational issues in...

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Anti-fragile Operations

#antifragile #operationalexcellence #crisisleadership A couple months ago I attended a webinar hosted by The BoardRoom Africa and led by...

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External Feature - Operational Efficiency in Times of Crisis

By Saurabh Mishra via: https://chiefexecutive.net/ Can there be such a thing as too much efficiency? In this insightful article, Saurabh...

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The Case for 'Homegrown' Digital Infrastructure in Africa

#digitalinfrastructure #dataroutes #mobiletelecommunications #cloudcomputing The digital infrastructure of a country is the technological...

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The Year of Return — An Efficiency Review

#theyearofreturn #leansixsigma #operationalexcellence A couple years ago, I did a week long training in preparation for a Lean Six Sigma...