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Recap of Terragon Group’s Webinar: Delivering Compelling Customer Experience in the Next Normal
#customerexperience #digital #nextnormal #operationalexcellence Last month Terragon Group hosted a webinar on the topic of: Delivering...
pksenah
Nov 27, 20202 min read
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Prioritizing Change
#prioritization #changemanagement #operationalexcellence A client recently mentioned that although there were known operational issues in...
pksenah
Sep 28, 20203 min read
19 views
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Anti-fragile Operations
#antifragile #operationalexcellence #crisisleadership A couple months ago I attended a webinar hosted by The BoardRoom Africa and led by...
pksenah
Aug 29, 20203 min read
36 views
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External Feature - Operational Efficiency in Times of Crisis
By Saurabh Mishra via: https://chiefexecutive.net/ Can there be such a thing as too much efficiency? In this insightful article, Saurabh...
pksenah
Jun 27, 20201 min read
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The Case for 'Homegrown' Digital Infrastructure in Africa
#digitalinfrastructure #dataroutes #mobiletelecommunications #cloudcomputing The digital infrastructure of a country is the technological...
pksenah
May 29, 20204 min read
21 views
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The Year of Return — An Efficiency Review
#theyearofreturn #leansixsigma #operationalexcellence A couple years ago, I did a week long training in preparation for a Lean Six Sigma...
pksenah
Apr 30, 20204 min read
28 views
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